SoftwareOne has launched a new GenAI multi-agent cost optimisation system that enables organisations to measure and optimise the cost, accuracy, and performance of AI agents through built-in AI observability and managed services. Leveraging its deep expertise in AI and software asset management, the company positions the platform as an enabler that helps customers deploy the right AI agents for the right tasks to deliver measurable, scalable business value.
South Africa – January 2026 – SoftwareOne today announced it has launched a new GenAI multi-agent cost optimisation system that helps customers and partners measure and optimise the cost, accuracy, and performance of their AI agents.
Building on a foundation of deep expertise in both AI and software asset management, SoftwareOne is uniquely positioned to help organisations realise value from their AI investments.
“With a decade of AI experience and more than 25 years in software asset management, we understand both the innovation and the economics required to scale responsibly,” said SoftwareOne Co-CEO Melissa Mulholland. “Our multi-agent cost optimisation system helps clients deploy the right agents for the right jobs to ensure measurable business outcomes.”
AI observability is central to this approach, providing managed services that deliver deep insights into agent behaviour and operational impact. By integrating observability into the AI solution stack, SoftwareOne ensures organisations can monitor, analyse, and continuously improve the effectiveness of their AI deployments.
The new system is also underpinned by SoftwareOne’s recent recognition as one of the first partners to earn Microsoft’s new Frontier Partner Badge, a designation that highlights organisations that place AI at the core of how they operate and deliver value.
While SoftwareOne also builds agents, it focuses on being an enabler, facilitator, and operator of agents, assessing cost, accuracy, and performance to ensure clients achieve the optimal use of AI. By leveraging the multi-agent optimisation system, organisations can have a clear understanding of which GenAI model is best suited for them. ENDS
About SoftwareOne
SoftwareOne is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. With capabilities across the entire value chain, it helps companies design and implement their technology strategy, buy the right software and cloud solutions at the right price, and manage and optimize their software estate. Its offerings are connected by PyraCloud, SoftwareOne’s proprietary digital platform, that provides customers with data-driven, actionable intelligence. With around 9000 employees and sales and service delivery capabilities in 90 countries, SoftwareOne provides around 65,000 business customers with software and cloud solutions from over 7,500 publishers. SoftwareOne’s shares (SWON) are listed on SIX Swiss Exchange. For more information, please visit https://www.softwareone.com/en-za
Picture Caption:
SoftwareOne Co-CEO Melissa Mulholland.
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